Return Policy

All returns must be started or dropped off within 21 days of the ship date to receive a full refund back to your original form of payment. Items are not eligible for return after the 21st day. Items that qualify for a return are any item that is unwashed, undamaged and unused.


If you want to start a refund, send us an email at burkegordonstmarks@gmail.com with your order details. When you initiate a return, we will send you the return address. You can drop off your package at the nearest USPS location. We request you return all items in their original packaging and wrap.


Return by USPS/UPS

  • Provide your name, email address, phone number and order number
  • We will share the address one the return is initiated
  • Shipping costs cannot be refunded
Return To Functional Ceramics Office
  • Provide your name, email address, phone number and order number
  • We will share the address one the return is initiated
  • Free
How do I return a damaged item?
  • If your item is damaged, contact us within 48 hours of receiving your order and include a photo of the damaged item in your email.